Staff and buyer support

Modern support routing based on the original Dean Japan contact/staff idea, rebuilt for clear language support and faster inquiry handling.

Route each inquiry to the right team so customers do not get lost between stock, auction, payment and shipping questions.

Tokyo / Yokohama export coordination Phone and WhatsApp support Email inquiry desk English and Japanese support flow

Stock inquiry

Vehicle availability, photos, inspection and proforma invoice

Auction support

Auction sheet reading, bid planning and deposit guidance

Shipping desk

Vessel booking, ETD/ETA, BL and courier tracking

Documents and payment

Invoice verification, TT receipt, export certificate and release