Frequently asked questions

Open the vehicle listing, choose your destination and request a final quote. Dean checks availability and sends the order and proforma invoice details. A displayed listing or estimate does not itself confirm a reservation.

FOB is the car-only price displayed on the listing. The estimated C&F total adds ocean freight after you select a country and port. Insurance, inspection, destination duty, tax, clearance, registration and inland delivery require separate confirmation.

Check the buyer name, Stock ID, invoice total and official bank details on your proforma invoice. Use the bank transfer instructions and payment deadline confirmed for your order. Never pay to changed or third-party account details without confirming directly with Dean.

Timing depends on the route, carrier, available space and booking. Check the official carrier schedule and ask Dean to confirm the departure and estimated arrival for your order. Dates can change; do not arrange collection until your booking is confirmed.

Yes. Share the vehicle requirements, destination and budget through an auction support request. Dean checks candidate condition and bidding requirements with you before proceeding. Public vehicle browsing is not a confirmed auction bid.

Use Track shipment with your reference. If no verified update is available, send your invoice or shipment reference to Dean support. Dean confirms the vessel, export documents, Bill of Lading and courier details for your booking.

Check the individual listing. Where equipment or inspection is marked unconfirmed, ask Dean for the condition report, auction sheet, translated notes or a walkaround video before ordering. Do not assume a feature is fitted because the model usually has it.

No. The vehicle enquiry and Contact forms accept guest requests. An account is used for customer account features such as saved searches and order-related information.

Start with your destination import guide and confirm current eligibility, age limits, inspection and documents with Dean and the relevant destination authority before ordering. The shipping estimate does not include local tax or clearance.